VISITORS COMMENTS: RAINBOW TOWERS HOTEL HARARE ZIMBABWE
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To whom it may concern
I was a guest at Rainbow Towers and booked in on Wednesday the 1st of February. It is with regret to inform that I was not satisfied and that my stay there was unpleasant.
Circumstances leading to my dissatisfaction included the following:
1. My room card was handed to me ( number 1119). Upon entering my room, I realised that another patron’s luggage was already in that room hence a double booking of the room occurred. Terrence ( guest relations) was helpful and speedily came to change me to another room ( 1121). I asked whether my card will work when I return and he informed that it will. When I left my room and returned -+2 hours later, I realised that my card was still activating room 1119 and not 1121. When I phoned down, The phone was cut so I had to go down and get another card. Take in the fact that there was a conference so going down and up again took me at least 30 minutes.
My stay was unpleasant and I will most likely not visit your Hotel again.